Tilliewear

Exchange

If you wish to exchange an item for a different size or color, you can include a note in your return package specifying the desired item. We will then send the requested item to the originally provided address at our expense. 

Returns

Here you can easily purchase a return label for returning items bought from Tilliewear:

https://return.homerunner.com/Tilliewear%20Retur/DK

The return shipping costs 55 DKK and can be paid by credit card. Once the payment is completed, a receipt page will be displayed, where you can download and print your return label. The return label will also be sent as a PDF attachment to the email address you provided. You can print the return label using a regular A4 printer.
Afterward, securely attach the label to the package, making sure not to cover any text or barcodes. Then you're ready to drop off the package with Bring at a post office, a parcel shop, or a parcel locker. You must return your order without unnecessary delay and no later than 14 days after you have exercised your right of withdrawal. 

You're also welcome to return your package directly to our office in Aarhus. If you'd like to do so, just send us an email at info@tilliewear.com, and we'll coordinate the details with you.

Note! Return packages must be sent directly to our address, as we cannot collect them from a parcel shop.

Once we receive the item, we will inspect it, and you will be refunded the amount you paid for the item. The refund will always be transferred to the same payment card you used for the purchase.

Please Note:
You may lose all or part of your purchase amount if the value of the item has been diminished due to:

• The item has been used.
• It was damaged while you were responsible for it.
• You handled the item in a way that is not appropriate for that type of product.

If we find that the item has been used, it will be returned to the buyer at their expense.

Note: You are responsible for return shipping costs. Tilliewear cannot be held liable or compensate for packages lost during return shipping, so please remember to keep your proof of postage. We do not accept items sent COD or packages sent to a parcel shop.

Complaints

If you have received a defective item, please email us about it. This must be done no later than 7 days after receiving the item. We will need your order number, a brief description, and a photo of the defect.

All complaints must be submitted by email, not by phone. 

Last updated: August 31, 2026

At TILLIEWEAR, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights.

Who We Are

TILLIEWEAR is responsible for the processing of your personal information.

TILLIEWEAR
Grønnegade 56, 1st floor
8000 Aarhus C
Denmark

Email: contact@tilliewear.com

Information We Collect

When you visit our website, place an order, contact us or sign up for marketing, we may collect information such as:

• Name
• Billing and delivery address
• Email address
• Phone number
• Order and transaction information
• Payment-related information
• Your communication with us
• IP address, device information and information about how you use our website
• Marketing preferences and cookie data, where applicable

We only collect information that is relevant for providing our services, operating our website and fulfilling our legal obligations.

How We Use Your Information

We may use your personal information to:

• Process and deliver your orders
• Process payments, returns, refunds and exchanges
• Provide customer service and communicate with you about your order
• Prevent fraud and maintain the security of our website
• Comply with accounting, tax and other legal obligations
• Improve our website and customer experience
• Send marketing communications where you have given consent
• Measure and improve our marketing where permitted by law and, where required, based on your consent

Our processing is based on one or more legal grounds under applicable data protection law, including performing our contract with you, complying with legal obligations, our legitimate interests, and your consent where required.

Sharing Your Information

We may share your personal information with trusted service providers when necessary to operate our business and provide our services.

This may include providers of:

• Payment services
• Shipping and delivery
• Website hosting and IT services
• Customer service
• Accounting and administration
• Analytics and marketing services

We only share information that is necessary for the relevant purpose and require our service providers to handle personal information appropriately.

We may also disclose information where required by law or a competent authority.

Cookies and Marketing

We use cookies and similar technologies on our website.

For information about the cookies we use, their purposes, and how you can manage your preferences, please see our Cookie Policy.

How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purpose for which it was collected or as required by law.

Information relating to purchases and accounting may be retained for the period required under applicable Danish bookkeeping and tax legislation.

When information is no longer required, it will be deleted or anonymised.

International Transfers

Some of our service providers may process personal information outside the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we take appropriate measures to protect it in accordance with applicable data protection law, such as relying on an adequacy decision or approved Standard Contractual Clauses.

Your Rights

Under the GDPR, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Receive certain information in a portable format
• Withdraw your consent at any time where processing is based on consent

These rights may be subject to legal limitations.

To exercise your rights, please contact us at contact@tilliewear.com.

You also have the right to lodge a complaint with the relevant data protection authority. In Denmark, this is the Danish Data Protection Agency (Datatilsynet).

Security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our services, business practices or legal requirements. The latest version will always be available on our website.

Contact

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

TILLIEWEAR
Grønnegade 56, 1st floor
8000 Aarhus C
Denmark

Email: contact@tilliewear.com

COOKIES

TILLIEWEAR uses cookies to make our website work properly, improve your shopping experience, understand how our website is used and, with your consent, measure and personalise our marketing.

WHAT ARE COOKIES?

Cookies are small files stored on your device when you visit a website. They can remember your preferences and help us understand how you use our website.

We use necessary, preference, analytics and marketing cookies. Optional cookies are only used with your consent.

MANAGE COOKIES

You can change or withdraw your cookie consent at any time through our cookie settings. You can also delete or block cookies in your browser.

Please note that blocking certain cookies may affect how our website works.

Questions? Contact us at contact@tilliewear.com.

Tilliewear
Grønnegade 56, 1 sal,
8000 Aarhus, Denmark
CVR: 43951041

Payment

Tilliewear accepts online payments via Dankort, Visa, Mastercard, MobilePay Online, Maestro, and ApplePay.

Payment will only be deducted from your account when the physical product is shipped or the virtual product is created unless otherwise agreed or stated in your order.

Reservation of Amount

When using debit or credit cards, the amount is reserved during the transaction. This reservation remains until the webshop has processed and shipped your order. Once the order is shipped, the reserved amount is debited. The reservation period depends on the product/service.

Authorization on Debit Cards

For debit cards, the reserved amount will be visible on your account, reducing your available balance. If you or the webshop cancel the order, the funds cannot be debited, but the reservation will remain for a certain period. Only your bank or card issuer can lift the reservation.

Authorization on Credit Cards

Funds are debited and visible on your account only when the webshop processes and charges the payment for your order.

All amounts on the website include VAT.
The website uses the following currency: Denmark - Kroner (DKK).

Tilliewear uses a secure payment server that encrypts all information using SSL protocols, ensuring your data is safe and cannot be read by third parties.

Right of Withdrawal

You are entitled to a 14-day full right of return for items purchased on the website unless otherwise agreed or stated in your order.

The 14-day period begins on the day the order is delivered.

Any return shipping costs are your responsibility.

Notification of withdrawal must be sent to us within 14 days of delivery and the item must be received by us no later than 14 days after you have informed us of your withdrawal.

To exercise your right of withdrawal, contact us via email at Info@tilliewear.com. The message must clearly state your intention to exercise the right of withdrawal.

Condition of Returned Items

You are liable for any reduction in the item's value due to handling beyond what is necessary to establish the item's nature, properties, and functionality.

This means you may try the item as you would in a physical store.

If the item has been tested beyond this, it is considered used, and its value will be reduced. Consequently, you may only receive a partial refund or none at all. The item's condition is determined by Tilliewear.

Warranty

A two-year warranty applies to products under the Danish Sale of Goods Act, covering defects in materials, software, and manufacturing.

Complaints about defects must be communicated to Tilliewear within a reasonable time after receiving the product. A maximum of two months is considered reasonable unless otherwise agreed.

We will refund reasonable shipping costs for justified complaints.

The warranty is void in cases of incorrect or unusual use of the product.

Return shipping costs are covered by Tilliewear within reasonable limits.

Contact for returns:
Tilliewear
Sædding Ringvej 1A

Complaints sent COD (Cash on Delivery) will not be accepted.

Customer & Privacy Policy

We do not sell or share your personal data with others. It is only stored in our customer directory. You can request deletion of your data at any time.

To enter an agreement with Tilliewear, we require the following information:

• Name
• Address
• Phone number
• Email address

We register your personal data to deliver your order.

Your personal data is stored for up to five years and then deleted.

When collecting data through our website, we ensure that it is done with your explicit consent, and you are informed about what data is collected and why.

The Director and employees of Tilliewear have access to your data.
The data controller is Mathilde Burgaard.

Your data is not stored or transmitted in encrypted form.

As a registered user, you have the right to object to the registration of your data and access the information stored about you. Contact Info@tilliewear.com for such requests.

Log Statistics

We use log statistics on https://tilliewear.com/, which collect data about visitor numbers, origins, and website activity.

The statistics are used solely to optimize Tilliewear's website.

Consumer Protection

Learn more about your consumer protection when using a PensoPay payment solution: PensoPay Consumer Protection.

Complaints

Complaints about goods or services can be submitted to:
Nævnenes Hus, Mediation Team for Consumer Complaints
Toldboden 2, 8800 Viborg
Via the Complaint Portal for Nævnenes Hus.

The mediation team will attempt to resolve the dispute. If unsuccessful, you may bring the case to the Consumer Complaints Board.

As a rule, the item or service you are complaining about must cost between DKK 1,110 and DKK 100,000. For clothing and shoes, the price must generally exceed DKK 720. These limits may change. A fee applies for complaints.

The EU Commission’s online complaints portal is also available for consumers residing in another EU country. Submit your complaint here:
http://ec.europa.eu/odr

When submitting a complaint, include our email: Info@tilliewear.com